The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This invoice will be sent to the party leader or your travel agent. Please allow 90 days for us to process your request. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. We will notify you as soon as practicable should this situation occur. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Occasionally, it may be necessary to cancel confirmed holiday arrangements. This website uses cookies. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Our Services are owned and operated by Norwegian Cruise Line. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. EU citizens should make enquiries with the US embassy or consulate in their country of residence. Some of the services which make up your holiday are provided by independent suppliers. The Guest's consent extends to minors and other persons in the care and charge of the Guest. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. For these exceptions the minimum age requirement is 21 years. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Most changes to confirmed bookings will be insignificant and we have the right to make these. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. Please contact our Guest Services department with your request. (1) You may cancel your confirmed booking at any time before departure. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: a. In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. Group passenger policies may differ. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. You must not bring on board any intoxicating liquors or beverages or any drugs. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Advance payment in the event of a shipping incident. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). Partial refunds are not allowed. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (6) Guest Testing Positive for COVID-19 During Cruise. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. No refunds will be given for any missed . For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. This policy also applies if you already cancelled . She doesn't care who issued the refund. Information on entry requirements for the USA is available at http://travel.state.gov. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. Claims involving luggage or personal possessions are subject to this clause. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Additionally we cannot accept liability for any losses or expenses relating to any business. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. a. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. Further information on entry requirements for the USA are available at http://travel.state.gov. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. This right applies, without limitation, to any previously incurred medical or other on-board charge. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Our requirements for cruises are as follows. (2) We expect all guests to have consideration for other people. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. Holland America: Approximately 60 days. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. For further information, please see our Frequently Asked Questions section. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. June 22, 2021. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. Cruise Cancelled by Norwegian. We do not check the extent or adequacy of the cover provided by any insurance policies. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. (8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. Claims must be made directly to the insurance company concerned. Transfers may be cancelled without charge prior to balance due date. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. All information is believed correct at time of publication but is subject to change. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. Or consulate in their country of residence the Community list is available at http: //travel.state.gov occasionally, may... Are funding the Cruise, including all onboard charges, through a bank associated with a non-sanctioned.. Be possible to make these refund will be able to meet any such Guest for losses... 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