2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. He sent his supervisor out to measure the house and said it was the right size. Their technician Josh is the absolute best!! We used Parker several times and were happy. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. They will install the new softener this afternoon! Gentleman was polite, courteous and professional. Yes, Parker & Sons offers free project estimates. To me, customer service is important when you spend money for services. Called me before coming, let me know when they were here and when they were leaving. He ignored me when I said we had another unit and just left, leaving me fuming. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. *****, the tech, was the rudest person I've come across this year and it's November now. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 They are curious and clean up when finished. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. My boss tried to do something about it but we still have to do it then I found a bug. The manager said he would call us back and he never did. Good service paid them and I was very happy. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Avoid this company. Thanks, judy. There are still labor laws to abide by! Be careful who you let inside your home. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. Learn more about Birdeye. Behavior contrary to these beliefs is not tolerated nor accepted. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. The install takes, at most, 3 hours. They were able to come out SAME DAY and get our AC back up and running. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Parker & Sons is amazing. The only real downside is the company is understaffed. Work in an air conditioned environment; no door knocking. We will continue to work with the customer until her concerns have been addressed. Thank you Diana and Charles for recommending us. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Everything was repaired and I am thrilled that I called the right company. Here are 8 tips for writing great reviews. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Parker and Sons is a life savor. Please let us know if there is anything else we can assist with as were always happy to help. Easy, done. Well guide you through the process. Purchase and installation of a brand new HVAC unit was completed 6/2722. Parker and Sons Reviews (1203) Add a review. They show up on time and most importantly they know what they are doing. . And why didn't they honor it? Will work with owner to get a resolution for owner. My ac was out again last night due to another failed thermostat. Simply use this form, and we'll get back with you! Luckily, my next call was to Parker & Sons. Parker and Sons schedules "emergencies" as part of their daily schedule. $10000 for replacement unit. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. He was absolutely correct. I'll be sure to pass along your kind words of praise. We'll guide you through the process. Parker & Sons just completed an a/c overhaul yesterday. I had a lower electric bill with my old a/c. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. I will not use them in the future if I need another new unit. BBB Business Profiles may not be reproduced for sales or promotional purposes. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. My boss tried to do something about it but we still have to do it then I found a bug. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Management is good and cares about employees. Friendly environment I contacted Parker and Sons and technician came out on 08/11/22. Will never use this company again! They should be ashamed of themselves!!! I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. This concern has been brought up to ********** and we will work with them to figure out why this happened. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. I called Parker and Sons, twice nowthey say they will look into it and get back to me. to our friends and family be done by Jesus. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. We have to clean ourselves in the office. Im on disability, with issues from Leukemia and type 1 diabetes! They are professional and courteous. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Busy work environment, Unfortunately they Constantly change commission structure. Stay up-to-date on current news, promotions, and industry tips. Wish I could leave more then five stars.We had a plumbing emergency. Dominate search results. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. So, Parker & Sons is charging $833/hour. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Calling Parker & Sons was the best move I ever made. We also have a Tucson site. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Their request will take **** business days to process. We can even install a bona fide car charging station in your garage! increasing the charge for a part and adding a ************* Fee. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: I say it because the mold did not return. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. The gentleman who did my service was knowledgeable and gave me all the options. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Stayed to make sure it was working. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Tech showed up 4pm on 12/18/2022. Parker and Sons. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". This refund will arrive at ******************************* home in a check form. They were excellent, professional and friendly. I escalated my calls again and spoke with management person *********************. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. There employees have damaged my AC unit from all the work they have attempted to do. The ease of their financing terms made it a very easy decision to make. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. . We also have a Tucson site. Total of $818 plus tax. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Well that was a big lie. We have protocols in place from the moment you call in, to when the technician arrives at your residence. This company care about it's people and they strive for growth and opportunity. International Association of Better Business Bureaus. Given an estimate to replace indoor coil and repairs. ), but that in itself is absurd. We have to clean ourselves in the office. Conducting ourselves in morally and ethically is paramount to our longevity and success. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Thank you for trusting us to deliver the quality service you deserve! It goes against our guidelines to offer incentives for reviews. We also have a Tucson site. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Three differentattemptswere then made to reach the customer by phone and an email was also sent. Parts were AT MAX $750 likely $500. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Read what our customers -- people just like you -- have to say about our products and services. Doug, we're glad your service was both prompt and professional. Write a review Sign in. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. When the installer came out they were nice but didnt even cover my clothes with plastic. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Parker & Sons looks forward to working with you again! We also ensure all reviews are published without moderation. Then tried to put them on a monthly plan at over $20.00 per month. Called owner today and left voicemail on cell phone, will continue to try and reach out. Every time they come out to fix something and other things break. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Parker & Sons is currently rated 4.4 overall out of 5. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Yelp confirmed a business or employee license. Took advantage of my elderly parents! I asked the technician if I could use the coupon and was told to contact the main number. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Heating. I took all the risk unknowingly. This is being addressed immediately and someone will reach out. I think a lot of people stick around because we make such good money. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. They were able to come out SAME DAY and get our AC back up and running. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. and gave us a seer of 14 that is just standard performance. So far, so good. We also offer installation services for new equipment. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. It was in the afternoon; the house is freezing cold and being heated with the oven. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. I would like the entire unit replaced due to damages caused by parker and sons employees. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Parker & Sons is here to help! I asked for a refund of my monthly service charges that they refuse to service me for and they refused. There was some confusion regarding a $750.00 rebate. I warn you do not use them. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. The original invoice was modified by making changes, i.e. Electrical. Schedule Service. Thanks for the recommendation! He is a 5 Star Technician and I will ask for him EVERY TIME we need service. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Interactions with customer service as wells as the techs on site have always been easy and helpful. Andrew did a great job replacing light fixtures in 2 bathrooms. This place is a rip off i had a technician come out to check my ac. Beat local competitors. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Air Conditioning. BBB is here to help. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. page 2. File a Complaint. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Is this even legal? In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Thank you. Con artists. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Hi Lois. Having problems? Companies can ask for reviews via automatic invitations. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Parker & Sons were great !! our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. sales rep, and asked both to contact me tonight, to start the refund process. My husband call him three times the other day .No return call. There was installation all over my clothes. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. They were able to come out SAME DAY and get our AC back up and running. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. BBB Business Profiles generally cover a three-year reporting period. They did heating. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. You must ask permission to use the restroom or to step aways from your desk. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. She sent me her invoice. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Luckily, my next call was to Parker & Sons. Write a review Sign in. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. They fixed both in 15 minutes for under $100! They broke a light and had to come back and fix it. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Small claims court should get a reply. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. They wanted to work it out, but when I called them back, they were condescending and arrogant. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Fast service,made sure it was done the way I wanted it. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Visa, MasterCard, American Express, Discover, Check. They had my new water. Tucson: (520) 273-7247. The Parker & Sons per-job pricing structure is to blame. Note that complaint text that is displayed might not represent all complaints filed with BBB. Insulating my attic was over $8,000. Do you clean the ductwork? He put in the new faucet and in no time we had running water. I had purchased a new faucet online myself. As a matter of policy, BBB does not endorse any product, service or business. There is no cleaning staff. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Interactions with customer service as wells as the techs on site have always been easy and helpful. You are in Phoenix. Need to schedule a repair? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Told us the prices of everything up front and fixed the problem. . Frankly, this is lousy customer service. Parker and Sons has standard refund processes that were followed. This was less than 3 months after repairs. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Filing a complaint with justice court for poor business practice is my only option. -$19 Base Pay -Flexible Location -Breaks on chosen time. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. 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