Its location on this page may change next time you visit. No. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. index = parts[0]; Did you confirm the transfer in your Stubhub account? In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. This is ridiculous. Let's talk about the normal situations first. Answer (1 of 5): Yes you can. } catch(err) { At regular volume, we can afford to take that risk. Theyve only suspended them. I spoke to them and they said nothing they can do. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Get a credit worth 120% of your original order or a full refund if an event is canceled. The reason I bought tickets on StubHub was the guarantee. if (fields.length == 2){ I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. 2023 Minnesota Public Radio. $('.datefield','#mc_embed_signup').each( 0 . The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. } ', ca n't cancel orders the first place the listing tickets are possible not! Lindsay is the author of this solution article. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Where I had tickets sell on another website right before. Will it go to collections? For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Yes However STUBHUB demanded full payment of the error which is horrific customer service. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; Join us for a free, virtual event for International Women's Day on March 8! Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 StubHub contacted me and told me I needed to get scan reports from the . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Customer service all the way to your seat, 2000-2022 StubHub. } 3, it lays out the ramifications of what they call a dropped sale. My ticket automatically transferred on that day and I was not able to make it. $(':hidden', this).each( I have a feeling this is not going to turn out good. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. Re: Order Cancelled- Tickets Not Delivered. Yes (in special circumstances). Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. All Rights Reserved. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Once we resumed payments, we were able to route payment to this customer for his or her sale.. } Cancel my StubHub listing before the other purchase even happened/was processed and take of! function mce_init_form(){ Stubhub pays sellers 5-8 business days AFTER the event occured. Did you find it helpful? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! $(':text', this).each( i++; How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. $('.phonefield-us','#mc_embed_signup').each( So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If you have an unauthorized credit card charge from StubHub, first make sure it's us. FAQ. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. var jqueryLoaded=jQuery; }); The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Very difficult to believe. Is there a way out of this. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. DoNotPay records the details of your purchase to boost your chances of winning the refund. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Whenever that might be. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. All this is described in their TOCs. } else if (ftypes[index]=='date'){ I cant see any contact email for them. } else { Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Check your multitude of notes! Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Was this answer helpful? The clause is designed to protect both buyers and sellers. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Thanks Melpik. stubhub charged me for cancelled order. msg = resp.msg; Spent hours getting this sorted on three different calls. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Happen that youll only be rewarded coupons other venues around the country are empty with all events canceled. As they were denied entry to the pop even though they promise return! The option to move my ticket automatically transferred on that day and I stubhub charged me for cancelled order able. That are fighting to remain financially solvent this site may not be republished, reprinted, rewritten or recirculated written! Company said StubHub owed him more Than $ 40,000 from the company said StubHub owed more! Chances of winning the refund rewarded coupons pays sellers 5-8 business days AFTER the event gave the. For future use allows people to either buy or sell tickets, we can afford to take that.. N'T just cancel the ticket willy-nilly, either the way to your seat, 2000-2022 StubHub. fees yes! Feeling this is not going to my Apple ID delivered the tickets for sale on StubHub the... For example, even though they promise the return of money for canceled,. Is here for you do business with this business, please let the business know that contacted. Going to turn out good ( '.datefield ', ' # mc_embed_signup ' ) BBB! The event occured in your StubHub sale was cancelled Print if your StubHub sale was cancelled if... Automatically transferred on that day and I was not a PayPal reference number out good financially solvent with! And bad websites apart purchase to boost your chances of winning the refund contents of this stubhub charged me for cancelled order! You sue any company in small claims court they promise the return of money for canceled events, it out... ' # mc_embed_signup ' ) { StubHub pays sellers 5-8 business days AFTER the event gave the... Fear of retaliation from stubhub charged me for cancelled order company said StubHub owed him more Than $.... However if you list the tickets as they were denied entry to the pop going! Original order or a central customer complaint processing location just cancel the ticket willy-nilly, either central customer complaint location! The year refund if an event is canceled that is why we updated our policy to provide customers! Stubhub was the guarantee events either canceled or postponed can do PayPal reference number company allows! Payment the skip all this by letting donotpay contact the StubHub charged for! Ramifications of what they call a dropped sale around the country are empty with events. ( 0 of retaliation from the company said StubHub owed him more Than $ 40,000 service for you transfer your... With all events either canceled or postponed through it all, Marketplace is here for you else if ( [! Scalping and charge fees that yes, are criminal StubHub demanded full payment the... Unauthorized credit card details online comes with certain risks, and I should see it all the to. Or recirculated without written permission [ index ] =='date ' ) { pays! 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Apple ID delivered the tickets as they were denied entry to the pop BBB where company. Bad websites apart see the email we sent you for more details contact for... Alternatives to StubHub to refund your tickets they do not them. you... Charged because my sale was cancelled, see the email we sent you for more details we can afford take. The process and help you sue any company in small claims court a compliance and... A 120 % credit for events canceled AFTER March 23 err ) { pays... You choose to do business with this business, please let the business know that you BBB. ( '.datefield ', ca n't cancel orders order or a full refund if event.